Help Center
Find answers to common questions and learn how to get the most out of Spotlight HQ.
Questions for Fans
We use secure cryptocurrency payments (ETH, MATIC, BNB). You can connect your MetaMask wallet or manually transfer the amount to the provided platform escrow address.
If a request is rejected or expires (usually after 48-72 hours), your payment will be automatically refunded to your original wallet address.
A Fan Card is your digital identity on Spotlight HQ. It tracks your interaction levels, unlocks special airdrops, and shows your loyalty to specific stars.
Questions for Celebrities
After signing up as a celebrity, you'll need to provide social media proof or current management contact info. Our team reviews all applications within 24-48 hours.
Earnings are released to your platform balance once the fan receives their content. You can then request a payout to your registered crypto wallet.
Yes! We support agency and manager access. Contact our partnerships team for specialized multi-profile management tools.